Managed IT services place the responsibility for the delivery of the service on the service provider. They are typically measured in terms of Key Service Objectives (KPO), Key Service Levels (KSL) and Key Performance Indicators (KPI). In Netfocus, reactive services such as IT support and procurement are managed by our service delivery manager whereas proactive services such as infrastructure checks, fail-over testing and equipment inspections are managed by our customer solutions manager.
