Our solution
Our solution was as follows:
- We took ownership Our service desk took ownership of the problems they were having with their business apps and worked with the app developer to quickly resolve ongoing issues.
- Enterprise grade sla When GoRentals signed up to our Managed Service Desk, the received the same high levels of service that a large corporation would expect from their IT dept.
- Improved communication We opened up a dialogue with the management team to better understand their challenges so that we could provide more valuable IT advice and assistance.